At Asamax Living, we offer free standard shipping on all orders within the United States.
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking once your order ships.
A tracking number is emailed as soon as your order ships. If you haven't received tracking within 3 business days, contact us at info@asamax.shop.
Contact us within 12 hours of placing your order to change the shipping address. Once shipped, we cannot redirect it.
Delays: Carrier delays can occur. We'll help track and resolve any delayed shipment.
Damaged shipments: Take photos and contact us within 48 hours of delivery.
Missing packages: Contact us within 7 days and we'll open a carrier investigation.
Contact us at info@asamax.shop or +1 (415) 661-1316.