Frequently Asked Questions

Browse our collections, select your product, choose any options (color, size), set the quantity, and click Add to Cart. When ready, go to your cart and click Checkout.

Orders can be modified within 12 hours of placement. Contact us immediately at info@asamax.shop or (415) 661-1316 with your order number.

Contact us as soon as possible at info@asamax.shop. If the order hasn't shipped yet, we'll cancel it for a full refund.

We accept all major credit cards (Visa, Mastercard, American Express, Discover). All payments are processed securely.

Yes. Checkout is encrypted and PCI-compliant. We never store your card number or CVV.

No. All orders are tax-free. The price you see is the price you pay.

Yes. Free standard shipping on all orders within the United States. No minimum purchase required.

We currently ship to the United States only.

Orders process within 1-2 business days and arrive in 3-7 business days.

You'll receive a confirmation email with tracking information once your order ships.

Contact us within 7 days and we'll investigate with the carrier. Check around your property and with neighbors first.

Unused items in original packaging can be returned within 30 days for a full refund. See our Return & Refund Policy page for details.

The customer is responsible for return shipping unless the item is defective or we shipped the wrong product.

Refunds are processed within 3-5 business days after we receive your return. It may take 5-10 additional business days to appear on your statement.

Check the product page for compatibility information. If you're unsure, contact us with your phone model and we'll help you choose.

Warranty coverage varies by product. Check the product page or contact us for specific warranty information.

Email us at info@asamax.shop or call (415) 661-1316. You can also use the contact form on our Contact page.

Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. We respond within 1 business day.